Help centre

Support

Answers to common questions, plus a direct line to a human. We read every message.

Get in touch

Email us and we’ll reply within 2 business days.

Email orion@arthea.ai

Frequently asked

How do the provably-fair dice work, and how do I verify a roll?

Orion’s dice are provably fair. Before a match begins, the server creates a secret dice seed and shows your device a SHA-256 hash of it (a commitment). Every dice roll in the match is derived cryptographically from that seed.

When the match ends, the server reveals the original seed. Your device automatically hashes the revealed seed and checks it against the commitment shown at the start. If they match, and they always should, it’s mathematical proof that no roll was changed to favour anyone. The rules themselves are handled by a separately-validated engine, so the outcome of every move is deterministic and auditable.

Is Orion free? Can I win or lose real money?

Yes, Orion is free to play. Coins and gems are virtual items with no real-world value: they cannot be cashed out or exchanged for money. Orion offers no real-money prizes and is not gambling. Table “stakes” are wagered in virtual coins only.

How do worlds, the season pass, quests and clubs work?

Worlds are a ladder of twelve tables, from a warm Tangier café up to the celestial Orion table, that you climb as you play. Daily quests give small goals (win a match, roll a gammon) for rewards.

The season pass tracks seasonal progress with a free reward track and a pass-holders’ track, and the card album is a collectible set you complete for cosmetics. Clubs let you play alongside other members. Some social and live features roll out progressively; if something isn’t available yet, it’s on the way.

How do I reset my progress or delete my account?

You play as a guest by default: an anonymous guest profile identified by a player ID you can find in Settings. Signing in is optional and only saves your account for recovery: Game Center or Sign in with Apple on iOS, Google on Android, or Facebook. The same account can move between platforms.

You can permanently delete your account and data directly in the app under Settings, Account, Delete account and data. You can also email orion@arthea.ai with your player ID and we’ll take care of it. See our Privacy Policy for full details.

Which devices and orientation does Orion support?

Orion is native on both platforms: iPhone and iPad on iOS 18 and later, and Android phones and tablets on Google Play. It’s landscape-first: hold your device sideways for the full board, tuned for high-refresh displays on both.

Online play isn’t connecting. What can I try?

Online matches need a working internet connection. If you hit trouble:

  • Check Wi-Fi or cellular data is on and reachable.
  • Toggle Airplane Mode off and on, or switch Wi-Fi ↔ cellular.
  • Make sure Orion is updated to the latest version.
  • Fully close and reopen the app.

Still stuck? Email orion@arthea.ai with your device model, OS version and player ID.

Your data & deletion

Orion collects only what’s needed to run online play: a random player ID, your gameplay data and your display name. Nothing is collected for advertising or tracking, and the app shows no ads. You can delete your account and data directly in the app (Settings, Account, Delete account and data), or request access or deletion by email at orion@arthea.ai with your player ID. Read the full Privacy Policy.